How to Turn Off Audio Description on LG TV: Step-by-Step Guide

If your LG TV suddenly starts narrating every menu selection, volume change, or channel switch, you’re not imagining things – that voice is a built-in accessibility feature called Audio Guidance or Audio Description. This guide explains exactly why it happens and walks you through the three reliable ways to turn it off.

Number of methods to disable: 3 ·
Settings menu path: Settings > General > Accessibility ·
Remote button involved: Settings or Options ·
Common cause: Accidental press of audio button ·
Models affected: Most LG Smart TVs (webOS)

Understanding these key details about LG TV audio description can help you quickly identify the right setting to change.

Why is my LG TV narrating everything?

LG TVs include two distinct audio features that can read aloud: Audio Description (also called Video Description) narrates on-screen action during programs or movies, while Audio Guidance (or Voice Guide) reads menus, volume indicators, and channel names. Both are part of the TV’s accessibility suite, designed for viewers with visual impairments, but they can be activated unintentionally.

What triggers audio description?

• Pressing the Audio button on the remote cycles through audio tracks and can enable the narration track if the broadcaster provides it.
• Changing settings under the Accessibility menu can turn on Audio Description permanently.
• Some streaming apps may independently enable an audio description track inside the app settings.

LG USA Support explains that Audio Description only works for channels or content where the broadcaster supplies that service.

Difference between audio description and voice guide

Audio Description narrates the visual action of a show (“A car drives down a rainy street”). Voice Guide describes TV controls (“Volume up, now at 25”). They are separate settings. Turning off one may not silence the other.

Common accidental activations

• Hitting the Audio button while trying to change volume or input.
• Children or pets stepping on the remote in a way that triggers accessibility shortcuts.
• A software update that resets accessibility preferences to default.

The implication: Knowing which narration type you’re hearing points you to the right setting to change–Audio Guide for menus, Video Description for shows.

How do I turn off Audio Description on my LG TV?

There are three main routes, depending on whether you want to use the full settings menu, a quick shortcut during playback, or a voice command.

Using the Settings menu

1. Press the Settings button on your remote (the gear icon).
2. Navigate to General (or All Settings on newer models).
3. Select Accessibility.
4. Choose Video Description (or Audio Guidance on some models) and set it to Off.

This path works consistently across webOS versions 5.0 through 23, as documented by LG USA Support (official support page).

Using the Options button during playback

1. While watching a program, press the Options or Q. Settings button on your remote.
2. Select Audio from the quick menu.
3. Find Audio Description and switch it to Off.

This method only affects the current content source. It’s a fast fix but may need to be repeated for each app or input.

Disabling via voice command

• Press and hold the microphone button on the remote and say “Turn off audio description” or “Disable voice guide”.
• If your TV supports LG ThinQ, you can also use the LG ThinQ app (third-party guide) to control accessibility settings from your phone.

Why this matters: The Settings menu is the only method that permanently disables Audio Description across all inputs–the Options button and voice command are convenient but temporary.

How do I stop my LG TV from talking when I change the volume?

If the voice announces “Volume 14” every time you adjust the sound, you’re dealing with Voice Guide, not Audio Description. The fix is separate.

Disabling Voice Guide

1. Press Settings on the remote.
2. Go to General > Accessibility.
3. Find Voice Guide (or Audio Guidance) and toggle it to Off.

According to LG USA Support (official guide), this setting reads menus and numeric changes aloud. Disabling it stops the volume narration.

Turning off Audio Feedback

Some LG models also have an “Audio Feedback” option under Settings > Sound that produces beeps or spoken confirmations. Turn this off if the voice persists even after Voice Guide is disabled.

The pattern: Volume narration is almost always Voice Guide, not an app or program setting. One toggle in Accessibility fixes it permanently.

How do I turn off AI sound on my LG TV?

AI Sound and AI Sound Pro are audio enhancement features that adjust EQ and virtual surround, not narration. Disabling them won’t stop a talking TV, but they can distort voice clarity in ways that mimic narration.

What is AI Sound?

AI Sound uses a built-in algorithm to analyse what you’re watching and optimise sound accordingly. It’s an LG sound processing feature, not an accessibility function.

How to disable AI Sound Pro

1. Press Settings.
2. Select Sound.
3. Find AI Sound or AI Sound Pro and set it to Off.

LG’s own support confirms AI Sound has no relation to narration. Turning it off won’t silence a talking TV.

The trade-off: Disabling AI Sound may reduce audio quality for some content, but it isolates the real narration issue so you can target the correct setting.

How do I get my TV to stop talking narration?

If you’ve tried everything and the TV still talks, the problem may be outside the TV’s own settings. Narration can come from multiple sources.

Check for multiple accessibility features

• Some LG models offer Screen Reader, Audio Guidance, Video Description, and Voice Guide as separate entries. Disable all four.
• Set-top boxes (cable boxes, streaming sticks) often have their own accessibility settings. LG USA Support warns that narration may originate from the connected device, not the TV.

Reset accessibility settings

1. Go to Settings > General > Accessibility.
2. Select Reset Accessibility Settings at the bottom (if available).
3. Confirm the reset.

This returns all accessibility toggles to factory defaults in one step.

When to contact support

If narration persists after resetting accessibility, testing different inputs, and checking external devices, contact LG support. It may indicate a firmware bug that requires a software update or a factory reset. See our guide on Netflix Not Working on TV? Fix Common Errors and Resets for reset instructions.

The takeaway: Persistent narration is almost never a hardware fault. Systematically disable each accessibility feature, then test your set-top box and apps.

For anyone whose LG TV has suddenly started talking, the fix is usually a simple toggle in the Accessibility menu. The confusion comes from the fact that Audio Description and Voice Guide are separate features, and narration can also come from external devices. For the average viewer, the quickest permanent solution is to navigate to Settings > General > Accessibility and disable both Video Description and Voice Guide. If that doesn’t work, the set-top box is the likely culprit. The consequence is clear: either you disable the feature correctly in the TV, or you’ll need to adjust every external source individually–so start with the TV itself.

Frequently asked questions